Those GC Teleservices days...

Ok, so about 5 weeks ago I started work as an account representative at GC services. I won't lie that I'm very relieved and happy to be done my time there but I did meet some very sweet people! One girl in particular, Katie, helped make the long days pass by faster. She's the one who would sit beside me and at random times throughout the day would lean over and say in dead seriousness, "Do you know your nose is constantly growing?" We shared quite a few laughs... and I will share them with you!! Hopefully they make sense. Just remember, my job was to contact Americans regarding their credit card debt with Capitol One. All of our customers are well aware of their situations, and more often than not, there hadn't been a payment on their account for the past 6 months. Sadly many of the times it was regarding a death, bankruptcy, fraud, or sometimes the customers were just lazy and angry. So here goes... hope you enjoy!!

Cardholder: Quit calling me!
Rep: I'm sorry ma'am, but you called me.
Cardholder: I did not! I just picked up the phone downstairs and you were there!
Rep: Ma'am, I'm working inbound. Please tell me your name so that I can look up your account.
Cardholder: But you called me at home! You should know what my name is!
Rep: Ma'am, obviously this call is going no where because you keep saying I called you when I didn't. I'm going to hang up now, ok? You'll get a call from us in a few days.
Cardholder: (long pause) But I'm not at home, I'm at work!! Stop calling!!

NOT KIDDING, on my last day of work one cardholder's account had a note stating that "Cardholder often blows whistle or airhorn into phone." Basically, I didn't hear a word he said because my headset was half way off my head!!

A one sided conversation of a rep dealing with a customer who was a little hard of hearing:
Rep: Hello... HELLO... May I speak to Mark please?... Yes, hello... No... I'm looking for Mark... MARK... Pardon?... NO, I'M NOT THE ONE DELIVERING THE FOOD... IS MARK THERE?

Rep: Hello. May I speak to Rick please?
Cardholder: ...Not here.
Rep: Ok, may I ask whom I'm speaking too?
Cardholder: Uh...(long pause) Daniel. (hangs up)

Answering machine: Hi! Well, we still have a home, and a phone!! Leave us a message!!

I'm In A Hurry (And Don't Know Why)

"I'm in a hurry to get things done. Oh I rush and rush until life's no fun. All I really gotta do is live and die, But I'm in a hurry and don't know why. "

Hmmm, I've spent my day off doing nothing but contemplating how soon I should quit my job... with the lyrics of this song by Alabama stuck in my head ALL day. Hearing this song has made me feel nothing but Anxious. Anxious to move. Anxious for change. Anxious to know what's next!!

Life has slowed down for me these past few weeks. I needed an "inbetween" job for this month before I go to camp, so I applied at GC Teleservices and got hired on the spot. Training honestly wasn't that bad - I had an awesome group of co-workers and we had a hoot together... but now, two weeks later, everything has become so monotonous that I just don't know what to do. My job consists of contacting Americans regarding their credit card debt... so basically the same script for 8 hours - starting at 6 a.m. I'm not sure about you, but I don't enjoy being yelled at first thing in the morning or being bored for hours on end. One guy that I work with said to me, "This isn't a job - this is a time waster!" Also, I've realized that when I get bored I get the munchies so I've had to make a mental note to NOT walk through the cafeteria on my breaks!!

So basically I just sit there and think, wow, there's so much more to life than this! I try to see the spiritual in my job but there just is none - there's absolutely no opportunities for meaningful conversations. The thought of camp being about 3 weeks away is absolute torture... not to mention the possibility of returning to India soon after that!! (more on that subject later!) As I entertain thoughts of how soon I should quit, I start to contemplate what His plans are... and it frustrates me because I don't know. Sometimes I just want to know!! It's weird to feel sooo stuck - knowing how "alive" I've felt before. Bah!! I'm in a hurry to get on LIVING!!!